Frequently Asked Questions
Everything you need to know about our premium hair care and salon services.
Are Ybera Paris products safe for color-treated hair?
Yes, all Ybera Paris products are specifically formulated to be safe for color-treated and chemically processed hair. Our formulas are sulfate-free and designed to prolong the vibrancy of your color while providing deep hydration.
How long does the smoothing effect of the Discovery treatment last?
The Discovery Express treatment typically lasts between 4 to 6 months, depending on your hair type and maintenance routine. To maximize results, we recommend using our specialized home care line.
What is your return policy for online orders?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Yes, we ship our professional beauty products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your products cruelty-free?
Absolutely. Ybera Paris is committed to ethical beauty standards. None of our products or ingredients are tested on animals.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.