Returns & Exchanges

At Ybera, we stand by the professional quality of our hair care products and offer a 30-day return window for items in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined exchange process ensures your salon-grade routine remains uninterrupted.

1

Initiate Your Request

Contact our dedicated support team via email with your order number and the specific reason for your return or exchange.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

3

Ship to Our Warehouse

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned products, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing